Each diamond ring passes through strict quality controls to ensure that it is of an exceptional standard. The quality of all diamonds is guaranteed by an International Diamond Certificate of the highest repute. This certificate specifies the diamond’s unique characteristics, its carat weight, clarity, color and cut, providing an accurate fingerprint of your diamond.
Every Ziba & Co Diamond ring is guaranteed for a lifetime against any manufacturing defect. If in the unlikely event an item is found by our Quality Assurance department to have a manufacturing fault, it shall be replaced free of charge if the item has not been:
1) Damaged due to mishandling or inappropriate use (knocks, dents, crushing, etc.)
2) Altered, resized or repaired by anyone other than our Ziba & Co Jeweller.
Proof of purchase must be provided. If you have any questions regarding our lifetime guarantee please contact one of our consultants by phone on +02 9089 8609.
Ziba & Co products pass through strict quality controls, to ensure that each item is at an exceptional standard. The quality of diamonds are guaranteed by an International Diamond Certificate, this specifies the diamond's unique characteristics, its carat weight, clarity, colour and cut, providing an accurate fingerprint of your diamond.
Our products are guaranteed on quality and workmanship. If you are not completely satisfied with the quality of workmanship of a purchased item, you may return it to use with the original purchase receipt for inspection. If we determine your item has not met our manufacturing requirements.
We will then repair the product or may in some cases at our discretion consider replacement of the item. If the item is no longer available, a similar product with the same purchase price will then be issued.
- Items may have similarities and variations in craftsmanship, natural inclusions, natural characteristics, and manufacturing finishes.
- Damages resulting from unfair treatment, inappropriate or mishandling use. Such as but not limited to (knocks, dents, crushing, etc) of jewellery is not covered by this guarantee.
- Items altered, resized, repaired or remodelled by anyone other than Ziba & Co are not covered by any warranties.