Yes. Ziba & Co uses secure encryption and trusted payment gateways to protect your personal and payment information. We do not store or share credit card details.

Yes. All diamonds are independently graded by internationally recognised laboratories such as GIA and IGI and supplied with their original certification.

Yes. Each diamond and jewellery item is inspected by qualified gemmologists before dispatch and matches the specifications listed on the product page.

All ready-made jewellery and diamonds displayed on our website are available for immediate purchase.
If you choose to select your own diamond or customise a design, a production and sourcing period will apply. Our team will confirm timelines with you before proceeding.

All orders are shipped fully insured using secure courier services. A signature is required on delivery, and tracking details are provided once dispatched.

Yes. We ship both within Australia and internationally using insured courier services.

We accept Visa, Mastercard, and PayPal. Surcharges may apply.

Ready-made items are eligible for return within 30 days, subject to our Terms & Conditions.
Custom-made items and engraved pieces are non-returnable.

Custom-made or made-to-order items cannot be cancelled once production has commenced.
Ready-made items may be cancelled depending on the stage of your order. Please contact us as soon as possible and our team will advise.

Yes. We have a showroom available by appointment only, where our team can assist you before or after your purchase. To arrange a visit, please contact us on 1800 449 642.